Successful Resolution of Technical Issue for Postbank SASSA Gold Cards

The previous intermittent technical issue that had affected customers relying on the Postbank South African Social Security Agency (SASSA) Gold Cards has now been effectively resolved. This problem had caused disruptions in ATM and Post Office branch transactions for these customers.

Access to Social Grants Restored

Thanks to the successful resolution of this issue, SASSA customers utilizing the Postbank SASSA Gold Cards can once again access their social grant funds through ATMs and Post Office branches without any hindrance.

Reversals of Debit Transactions in Progress

Postbank is actively engaged in reversing the debited funds from accounts that experienced declines due to a system error that began on Tuesday. Beneficiaries who attempted withdrawals during this period are advised to allow some time for this process to be completed. It is anticipated that the funds will be fully reversed into all beneficiary accounts within the next 24 hours.

Ongoing Efforts to Restore Retailer Transactions

The technical teams at Postbank are diligently working to restore all transactions within retailer locations to their full capacity. While some intermittent challenges still persist with transactions conducted through this channel, ongoing efforts are being made to rectify them.

Continued Apology and Appreciation

Postbank extends its heartfelt apologies to its valued customers for any inconvenience caused by this incident. They express their gratitude for the patience demonstrated during this period and commit to providing further updates on the situation.

Validity of SASSA Gold Cards Clarified

It’s important to clarify that the technical challenge experienced with grant withdrawals is an isolated incident and should not be construed as a reflection of the validity of the Postbank SASSA Gold Cards. These cards remain a valid means for accessing social grant payments, irrespective of the expiry date indicated on the cards. Postbank will replace the cards within the period granted by the Reserve Bank for card replacements.

Conclusion

The successful resolution of the technical issue concerning Postbank SASSA Gold Cards marks a significant relief for beneficiaries, restoring seamless access to their essential social grant funds. While challenges with retailer transactions persist, ongoing efforts are underway to rectify them, and the incident should not impact the overall validity of the Gold Cards. Postbank expresses gratitude for its customers’ patience and continues to provide updates on the situation.